Internet Support / FAQ

High-speed Internet is much faster than traditional dial-up Internet and unlike dial-up the connection is always on. Depending upon your community, Ygnition offers high-speed Internet via DSL, Cable Modem and Ethernet technologies.

Ygnition delivers the High Speed Internet service to your community by bringing in a shared T1 or DS-3 line. These are direct connections to the backbone of the Internet, which allows all of the users at a community access to the Internet.. The advantage of this system is that the Internet bandwidth is only available to the residents of your community. Internet speeds are not affected by people in the surrounding areas.

Depending upon your property, you may need a DSL or Cable Modem. DSL Modems are provided free of charge. Cable modems are provided for a small monthly rental fee of $2.95. All we ask is that you return the equipment to us if you terminate service. Alternatively, you may purchase a modem from us ($59.95) or from any electronics retailer. Any cable modem that is compliant with the DOCSIS 1.0 or higher specification will work with our service. If you purchase a modem from someone other than Ygnition, we will need the modem's MAC address in order to provision your service. Please contact our customer support representatives at 866-876-3278 or via Live Chat for instructions on how to find your modem's MAC address.

Yes. All you need is your own router to connect multiple computers.

Yes. You may provide your own Cable Modem for use on Ygnition’s high-speed Internet service or Ygnition can provide you one for a monthly rental of $2.95.

Yes. At many communities Ygnition does offer WiFi hotspots. They are usually located in the cabana/leasing office area or near a swimming pool.

Yes. We recommend that all Internet subscribers have an Anti-Virus program on their computer to protect themselves from viruses and to protect against the spread of viruses throughout the Internet.

No. We do not have any additional software the needs to be loaded. Once your service is set up all you need to do is plug in and launch a web browser to begin enjoying the Internet.

Since the high-speed Internet service is shared amongst the residents of your community, it is important that we ensure that everyone can enjoy the service at all times. For that reason, we prohibit the running of any servers on our service (including web servers and file sharing servers). We also ask that you limit the number of concurrent downloads of large files. Sending spam while connected to Ygnition high-speed Internet service is prohibited. Lastly, using Ygnition high-speed Internet service for violation of any local, state, federal or international law is strictly forbidden.

Yes. Many customers like to game online; Ygnition’s high-speed Internet service is great for gaming.

No. A home phone line is not needed for any of our Internet services.

If your Internet service is not working there are a few steps you can try before giving us a call:

• Unplug the modem (if applicable) for 30 seconds and then plug it back in.
• If you are using a router, disconnect your computer from the router and plug directly into your modem or Ethernet wall jack.
• Reboot your computer.
• Launch a web browser and try to access the web.

If you are still having problems contact us at (866) 876-3278.

To configure Windows 2000 for Ygnition’s service take the following steps: (SCREEN SHOTS)

• Click on Start
• Go to Settings and select Control Panel
• In the Control Panel double click on Network and Dial Up Connections
• Right click on Local Area Connection and select Properties
• In the Local Area Connection Properties window highlight Internet Protocol  (TCP/IP) option
• Click the Properties button
• In the Internet Protocol (TCP/IP) properties window make sure Obtain an IP address automatically and Obtain DNS server address automatically are selected.
• Click OK twice.

• Click on Start
• Select Control Panel
• In the Control Panel double click on Network Connections.
• Right click on the Local Area Connection and select Properties
• In the Local Area Connection Properties window highlight Internet Protocol  (TCP/IP)
• Click the Properties button
• In the Internet Protocol (TCP/IP) properties window make sure Obtain an IP address automatically and Obtain DNS server address automatically are selecte
• Click OK twice.

To configure Windows Vista for Ygnition’s service take the following steps:

• Click on Start
• Select Control Panel
• In the Control Panel double click on Network and Sharing Center. 
• On the left hand side of the window select Manage Network Connections.
• Right click on the Local Area Connection and select Properties
• In the Local Area Connection Properties highlight Internet Protocol  version 4 (TCP/IP)
• Click the Properties button
• In the Internet Protocol (TCP/IP) properties window make sure Obtain an IP address automatically and Obtain DNS server address automatically are selected
• Click OK twice

To configure Mac OS X 10.5 “Leopard” for Ygnition’s service, take the following steps:

• Click on the Apple Menu
• Select System Preferences
• Choose the Network system preference
• Choose Built-in Ethernet
• Set the Configure drop down menu to Using DHCP.
• Click Apply.    

To configure MacOS X 10.4 “Tiger” for Ygnition’s service, take the following steps:

• Click on the Apple Menu
• Select System Preferences
• Choose the Network system preference
• In the Show drop down menu, choose Built-in Ethernet.
• Set the Configure IPv4 drop down menu to Using DHCP.
• Click Apply Now.        

If you are setting up an e-mail client like Outlook or Thunderbird for your Ygnition @iqmail.net account, the servers are:
Incoming (POP3) Server: mail.iqmail.net
Outgoing (SMTP) Server: mail.iqmail.net